Shipping & Returns
How long does it take for my order to ship?
Orders can take up to 3 business days to process prior to shipping.
Please allow 3 business days for processing. All orders are processed in the order they are received.
How long does it take for my order to arrive at me?
US Priority orders take 2-3 business days to receive once it begins to ship.
You have the option of choosing between UPS, USPS, or DHL. These carriers offer many options for you at checkout to choose how fast you would like it to arrive (overnight, expedited, 1 day, etc) once it has been shipped within the 4 business day range.
Please, send me an email at firstname.lastname@example.org stating you need your order in an emergency once you have already chosen and paid for expedited shipping. Priority is not the same as expedited or express.
Do you offer refunds?
We only provide refunds if your order has been cancelled within the 3 hour time frame of the order being placed.
If your order has already began it's journey to you and is immediately refused by you to send back to our warehouse or is cancelled after the 3 hour window you will be charged a 15% restocking fee.
Once the package has arrived back to us in an unopened condition, then will the refund (15% restocking fee kept) be credited to the card on file at the time of purchase. You may read our Cancellation and Return Policy here for more details.
How do I track my package?
Tracking numbers are sent automatically via email.
You may also track your package here on the site in your account, where we will provide live updates. There is also an option for you to choose text message updates on the status of your package's journey.
Do you ship internationally?
Yes, we ship to all parts of the world!
Hawaii, Alaska, Puerto Rico: These states are a bit further away, please expect 3-7 business days for delivery
Canada/International orders take 7-15 business days to receive. I now offer DHL for international shipments which allow your herbs to arrive in 3 days!
How much is shipping?
There is no set cost of shipping. USPS is the cheapest shipping cost ranging from $2 for smaller orders to $12 depending on using the Priority Option.
To ensure you're paying the most cost effective price, shipping is calculated depending upon weight and location.
Enter in your information at checkout to see the exact cost.
We do not ship on holidays.
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient, unless an exception can be made. You will have to make a claim with the post office and it's best to choose Priority Mail, so you will have insurance rather than USPS First Class Package, where there is not insurance included.
Holistic Harmony Herbs ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Holistic Harmony Herbs, subsidiaries, or delivery services shall be in no way liable or required to issue a resend or refund. Holistic Harmony Herbs does not take responsibility for stolen, lost, or missing packages once they have been labeled "Delivered" by the post office carrier. You will have to place a reorder. You may also file a lost or missing package claim via USPS because all orders are shipped with priority service and are insured.
By purchasing from our website you agree to these terms. Once you receive a tracking number it is your responsibility to contact the post office about issues regarding your package. Although we would love to better support you, we have no information about your package once given to the post office that would be of better assistance to you.
Customs regulations, weather conditions, and other factors may affect shipments that are going to international addresses. These are governed by UPS, DHL, and USPS and not by Holistic Harmony Herbs.
Once a package leaves the United States to go to your country USPS postal site stops tracking it. Please refer to the post office or customs in your country with your tracking information for more assistant on locating your product(s). You can also call the International Inquiry Center at 800-222-1811 for tracking information.
Please, keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held by customs if the country prohibits the items. If you make a mistake on your address or somehow miss the package and it is returned to sender we do have a re-shipping fee.
International orders are shipped via either USPS First Class Mail, USPS Priority, DHL, and UPS. We have found that DHL is the most reliable and fastest although it is a bit more in pricing. You will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items.
Customs: Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster.
Although we provide supplemental information to aid in making an informed decision, we encourage all customers to conduct their own research about the product before making a purchase. All clients/customers are strongly encouraged to consult with a licensed healthcare professional such as a physician or a pharmacist. Contact your healthcare provider immediately if you suspect any medical complications. Information and statements regarding dietary/herbal products listed on this site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Holistic Harmony Herbs assumes no liability for inaccuracies, misstatements, or product defects.
Do not consume if you are pregnant or breastfeeding. If you are currently on medication, consult with your holistic doctor before consuming.
Information contained on this site is for educational purposes only. This information has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease.